Observation

August 5, 2008 at 10:39 pm Leave a comment

In previous blogs I have shared some ideas on gathering requirments from users and stakeholders before crafting a solution.  As I have said before you have to identify a person with a need before you identify the solution.  Since I am a facilitator, most of my inquiries come via a facilitated session with users.  I love to do this and it is fun and effective!  BUT there are many other techniques as well. Another favorite is simply observation.  If you are astute in your observations, you will be able to document the “as is” process, ask questions and talk about lapses in the process.  Observing the user in their environment, doing their job in real time rather than having them recall how they do it is very effective and a great way to collaborate with the user regarding their role and tasks.  Happy Collaborating (and observing)!

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Entry filed under: collaboration, Debbie Tegart, facilitation. Tags: , .

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